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Razorpay Becomes the First Indian FinTech to Receive the Coveted Data Security and Compliance Certification, ‘System and Organisation Control 3’


Razorpay, India’s Leading Omnichannel Payments and Banking Platform for Businesses has announced that it has received one of the most sought-after data security and compliance recognitions – ‘System and Organisation Control 3 (SOC 3) Certification’. SOC 3 Compliance applies to any organization that stores sensitive customer data while processing online transactions, such as financial information, health records, or personally identifiable information. SOC 3 is a globally recognized and respected standard for managing and safeguarding sensitive customer data. Razorpay is the first fintech company in India to have achieved this compliance milestone.

Razorpay Receives the Coveted SOC 3 Certification

In the fast-paced world of fintech, SOC 3 certification emerges as a beacon of trust and credibility as it signifies a commitment to safeguarding sensitive financial data. In a country where the fintech adoption rate stands at 87% as against the global average of 64%, achieving the SOC 3 certification becomes a narrative of resilience, assurance, and market prominence in the dynamic fintech landscape. In the era of heightened cyber threats, this certification serves as a shield, managing risks and meeting customer expectations of robust data protection.

Committed to upholding the highest standards of compliance, data security, and privacy, Hilal Lone, Chief Information Security Officer, Razorpay said, “We are thrilled to have received the SOC 3 certification, a significant milestone that reflects our ongoing commitment to providing secure and reliable solutions to our customers. Our teams are relentlessly working round the clock to ensure that our platform is secured with the highest standards of security in order to safeguard our customers. Compliance, privacy, and data security are the cornerstones of our forward-thinking ethos, thus calling for constant upgrades of our certifications and standardisations around privacy and data security.” 

The certification signifies that Razorpay has undergone a rigorous evaluation of its controls related to data security, be it maintaining the integrity of data processing, or upholding the confidentiality of sensitive information, and protecting the privacy of customer data, to successfully meet the robust security standards set by the SOC 3 framework. For Razorpay, customer confidence is paramount and the SOC 3 certification is one of the ways by which it assures its customers that their financial information is handled with the utmost care and never misused.

With its razor-sharp focus on building the financial backbone for Indian businesses, Razorpay’s offerings are aimed at ensuring the safety of merchants and end-consumers, both offline and online. Today, Razorpay serves more than 10 Million businesses in India, which are safeguarded by top-notch security and compliance standards that are recognized globally. Looking ahead, Razorpay will continue its dedication to excellence in the regulatory and compliance domain by prioritizing investments and fostering innovations in these areas.

About Razorpay

Razorpay, India’s leading omnichannel payments and banking platform helps Indian businesses with comprehensive and innovative solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Established in 2014, the company provides technology payment solutions to over 10 Mn businesses. Founded by alumni of IIT Roorkee, Shashank Kumar, and Harshil Mathur, Razorpay is the second Indian company to be a part of Silicon Valley’s largest tech accelerator, Y Combinator. Marquee investors such as Lone Pine Capital, Alkeon Capital, TCV, GIC, Tiger Global, Sequoia Capital India, Ribbit Capital, Matrix Partners, Salesforce Ventures, Y Combinator, and MasterCard have invested a total of $741.5 Mn through Series A to F in funding. A few angel investors have also invested in Razorpay’s mission to simplify payments and business banking and redefine how finance works in India.

Malabar Gold & Diamonds Launches its 335th Global Store; is the First Indian Jewellery Retailer to Begin Operations in Canada


  • Malabar Gold & Diamonds’ first store in Canada opened in Mississauga at Heartland Town Centre within the Greater Toronto Area.
  • The new outlet is the largest jewellery store in Canada.
  • Canada will be Malabar Gold & Diamonds’ second country of operations in North America after the USA.

Malabar Gold & Diamonds has made history as the first Indian jewellery retailer to open in Canada with their new store in Mississauga, at Heartland Town Centre within the Greater Toronto Area. With this, the brand marks its extensive brand presence, with 335 stores spread across the UAE, Qatar, Kuwait, Oman, KSA, Bahrain, Singapore, Malaysia, the USA, the UK, Canada, and India. Currently ranked as the world’s 6th largest jewellery retailer, Canada has become the 12th country on Malabar Gold & Diamonds’ global operational map and the 2nd country in North America.

Malabar Gold & Diamonds opened its first store in Canada, marking its 335th store in the global chain, in presence of Mr. Shamlal Ahamed, MD-International Operations and other esteemed dignitaries

The store was virtually inaugurated by M.P Ahammed, Chairman of Malabar Group. Ms. Nina Tangri, the Associate Minister of Business for Ontario, performed the ribbon-cutting ceremony in the presence of Mr. Shamlal Ahamed, Managing Director, International Operations, Malabar Gold & Diamonds; Mr. Ameer CMC, Director of Finance & Administration, Malabar Gold & Diamonds; Mr. Joseph Eapen, Regional Head – North America, Malabar Gold & Diamonds; and other Malabar Gold & Diamonds management team members, customers and well-wishers.

The opening of our first store in Canada brings me immense pride and joy, marking a significant milestone for us as the first Indian international jewellery brand to begin operations in Canada. Located at Heartland Town Centre in Mississauga within the Greater Toronto Area, our new store stands as the largest jewellery store in the country. The expansion into Canada presents us with a unique opportunity to showcase our jewellery to a diverse customer base that truly appreciates the artistry and craftsmanship of Indian jewellery. On behalf of Malabar Group, I would like to thank all our customers, management team members, shareholders and other stakeholders for being an integral part of helping us craft this historic moment and move one step closer towards our goal of being crowned as the world’s no. 1 jewellery retailer,” said Malabar Group Chairman, M.P. Ahammed.

Spread across 7,800+ sq. ft., the new outlet is the largest jewellery store in Canada, housing over 30,000 designs across 25 exclusive brands and collections in gold, diamond and precious gem jewellery. The new store will also showcase an extensive collection of bridal jewellery, along with a wide range of options for occasional wear, daily wear and office wear.

We are extremely thrilled to extend our operations into the 12th country globally and the 2nd country within the continent. As Canada and the USA stand out as highly appealing destinations for Indian sub-continental expatriates in the Western hemisphere, the North American market presents vast potential, and we have ambitious expansion plans in the region, covering British Columbia and Alberta in Canada. Concurrently, in the USA, we are set to expand into Naperville, Chicago; Artesia, Los Angeles; and Atlanta, Georgia. As we continue to take significant steps in our international expansion journey, both the new store in Canada and our existing ones in the USA will play a pivotal role in shaping our future initiatives in the North American region,” commented Mr. Shamlal Ahamed, Managing Director- International Operations, Malabar Gold & Diamonds.

The store also offers a customised jewellery designing facility, presenting customers with the option to design their own jewellery with the assistance of Malabar Gold & Diamonds’ expert designers and craftsmen. The store is also equipped with a luxurious customer lounge area, enabling comfortable and hassle-free jewellery shopping.

This is indeed a historic moment for Malabar Gold & Diamonds. The new store, with its enticing array of jewellery, transparent policies, and luxurious amenities, is strategically positioned to cater to the diverse tastes and preferences of jewellery enthusiasts in Canada. In addition to being a highlight of our international expansion plan, Malabar Gold & Diamonds’ expansion into Canada will further our aim of showcasing Indian-made jewellery to a global audience, upholding the motto of ‘Make in India; Market to the World’. We have charted an ambitious and exciting plan for the future, which involves strengthening our retail presence in existing regions with more store openings and expansion into new territories,” commented Mr. Abdul Salam K.P., Vice Chairman of Malabar Group.

Malabar Gold & Diamonds is renowned globally for offering an unparalleled jewellery buying experience with convenience and customer-friendly policies, along with the ‘Malabar Promise’ of incomparable quality and service assurance. Recently, the brand further strengthened its commitment by introducing a 100% exchange value on diamonds, positioning diamonds as an investment as appealing as gold. Apart from this, the Malabar Promise also includes transparent pricing, assured lifetime maintenance from any of the stores across 12 countries, guaranteed buyback, tested and certified diamonds, 100% value on gold exchange, 916 hallmarked jewellery, responsible sourcing, a fair price policy, and fair labour practises.

The brand continues to strengthen its expansion within India in tandem with the great strides achieved internationally. Store openings are being planned in the states of Rajasthan, Puducherry, Uttarakhand, Jharkhand, Goa, Assam, Tripura and Jammu & Kashmir. We aim to set new benchmarks in the jewellery trade and provide an exceptional customer experience by strictly adhering to our commitment of 100% compliance, transparency and responsibility,” commented Mr. Asher O, Managing Director – India Operations, Malabar Gold & Diamonds.

ESG (Environmental, Social & Governance) has been a primary commitment of Malabar Group since its inception in 1993, setting 5% of its net profits towards such causes in every region of operation. The group operates on the strong belief that the most successful companies are the ones that integrate responsibility and sustainability into their core business. The key focus areas of Malabar Group’s ESG initiatives are Health, Housing, Hunger Eradication, Education, Environment and women empowerment. The group periodically strengthens its ESG goals to remain a socially conscious and responsible organisation.

About Malabar Gold & Diamonds

Malabar Gold & Diamonds was established in 1993 and is the flagship company of Malabar Group, a leading diversified Indian business conglomerate. With an annual turnover of $5.2 billion, the company currently ranks as the 6th largest jewellery retailer globally and today has a strong retail network of 335 outlets spread across 12 countries in addition to multiple offices, design centres, procurement centers, and factories spread across India, Middle East, Far East, the USA & the UK. The group, owned by over 4,000 shareholders, has more than 21,000 employees from over 26 countries working towards its continued success. Malabar Gold & Diamonds also features an online store providing customers the opportunity to purchase their favourite jewellery at any time and on any day from the comfort of their homes.

The group also operates MGD – Lifestyle Jewellery, a retail concept offering trendy and lightweight jewellery that represents the independent and the modern woman through its designs and collections. ESG (Environmental, Social & Governance) has been the primary commitment of the group since its inception. The key ESG focus areas of Malabar Group are Health, Housing, Hunger Free World, Education, Environment, and Women empowerment. Integrating the principles of responsibility and sustainability into its core business, Malabar Group periodically strengthens its ESG goals to remain a socially conscious and responsible organization. The group contributes 5% of its profit to such initiatives in the same country of operation.

eBay Awarded Top Sellers at Exporter of the Year Event in Dubai


Celebrating Online Success, eBay honors exporter excellence for the first time in Dubai

Dubai, United Arab Emirates

eBay – one of the world’s largest online marketplaces – hosted its annual Exporter of the Year 2023 event for the first time in Dubai on November 22, marking an unprecedented chance to reward the entrepreneurial spirit and success of eBay sellers across the global emerging markets, and celebrate their global exporting excellence.

eBay leadership celebrates success alongside India-based winners at the Exporter of the Year event in Dubai

This year, the company invited its top 100 sellers from the Middle East, *Europe, India, Latin America and South East Asia to come together in Dubai to celebrate and share their experiences with the community.


eBay top sellers from India, SEA and Emerging markets gather in Dubai for the 2023 Exporter of the Year event

Vidmay Naini, General Manager, Global Emerging Markets at eBay says, “As an eBay community, we are committed to supporting and working together with our sellers, and the eBay Exporter of the Year 2023 demonstrates our gratitude for their hard work, innovation, and dedication to excellence.”

The event represents an opportunity for sellers from eBay’s global emerging markets to make personal, in real-life contact with a thriving global community made up of individuals and businesses, working together and spanning multiple geographies, cultures, and languages.

The Exporter of the Year 2023 ceremony took place in Dubai, United Arab Emirates, on the night of Wednesday, November 22, at the Hilton Al Habtoor City hotel, as part of a two-day event for the ambitious eBay sellers.

The celebration also included talks from John Lin, Vice President, International CBT Markets, eBay and Mr Naini, GM, Global Emerging Markets, eBay.

12 eBay sellers received accolades in one of four categories, of Exporter of the Year, Family/Female Exporter of the Year, Best Customer Service and ‘The Big Leap’, in front of an invited audience comprising global eBay executives and sellers from different countries that are part of eBay’s global emerging markets.

Out of the twelve sellers, eBay celebrated the outstanding achievements of four Indian sellers who truly excelled in their respective fields. Shahnawaz Merchant, a first-generation entrepreneur, stood out for his exceptional growth in the Business & Industrial category over the past 8 years. Hiral Parikh, a female entrepreneur, had been a jewelry pioneer for 5-10 years, showcasing her expertise in diamond, moissanite, and lab-grown diamond jewelry on the global stage. Lokesh Teli, an established name in Fashion Jewelry for over a decade, was recognized for his unwavering commitment to customer service, delivering quality products and competitive prices. Lastly, Nitin Banka, a newcomer since 2020, took the Biggest Leap award, demonstrating impressive strides in the Business & Industrial category by focusing on knowledge dissemination through books and prioritizing customer satisfaction and timely delivery.

“The deep, special connection we share with our sellers is one of the most important factors in driving our business growth and success. We truly believe that by working together, we can showcase the immense potential of cross-border commerce as a powerful tool for scaling exporting businesses and creating economic opportunities for all.”

“eBay benefits greatly from our sellers’ success, and this celebration is an excellent way to show our gratitude, solidify our community of sellers, and reinforce our interest in continuing to thrive together,” concludes Naini.

To find out more about becoming an eBay exporter, visit:

PR Icon Suganthy Sundararaj Receives PRSI National Award for Outstanding Contributions to Healthcare Communications


Chennai, Tamil Nadu, India

In what is a moment of pride for Apollo Hospitals, Suganthy Sundararaj, Regional Head, Public Relations, has been honoured with the PRSI National Award for Outstanding Contributions to the Public Relations Society of India and the public relations industry. The Award recognizes her dedication to the communications and public relations industry and her stellar role in shaping the strategic management of the public relations function in the healthcare domain.

Suganthy Sundararaj, Regional Head, Public Relations receiving the award

Suganthy Sundararaj received the Award at the International Public Relations Festival underway at New Delhi. The Festival brings together seasoned professionals and young minds from the PR space to facilitate knowledge exchange. The Festival this year is being organized around the theme ‘G20: Showcasing Indian Values and The Emerging India to the World: Opportunities for Public Relations’.

Suganthy Sundararaj has successfully executed the PR mandate for Apollo Hospitals for over 40 years. During this period, she has driven key initiatives, built lasting relationships with the media, mentored budding PR professionals and won acclaim from across the industry.

Arvind Chandra Joins Aliaxis as the New Divisional CEO of India and Executive Committee Member


Aliaxis, a world leader enabling access to water and energy through inventive fluid management solutions, welcomes Arvind Chandra to the Executive Committee. As the new Divisional CEO of Aliaxis India (Ashirvad Pipes), he will report directly to Eric Olsen, Chief Executive Officer.

Eric Olsen, Aliaxis CEO said, “We are excited for this next chapter of our Indian business under the dynamic leadership of Arvind Chandra. Arvind brings an impressive 30-year global track record driving growth and profitability in a wide range of industries. India is a high-growth market for Aliaxis for the years to come and Arvind will help bring our Indian operations to the next level.”

Arvind Chandra – New Divisional CEO of India & Executive Committee Member

Arvind Chandra, Divisional CEO Aliaxis India, commented, “I am thrilled to join Aliaxis to address India’s pressing water challenges. Together with the Ashirvad team, we will drive growth with a strong focus on both sustainability and innovation, as we deliver a high-quality range of solutions that our customers expect.”

Arvind Chandra joins Aliaxis from his prior role at Minda Corporation (NSE:MINDACORP) as CEO of their largest business vertical in the automotive sector. During his tenure, the company registered a 400+% stock price gain with significant top line and bottom-line growth.

He brings 30+ years’ work experience across 8 countries, 4 continents and multiple functions of strategy, marketing, sales, R&D, manufacturing, quality plus P&L at various top technology companies such as Toyota, ZF-Wabco, Borg Warner-Phinia, Forvia and others leading various transformation projects. He has also consulted extensively during this period in both B2B and B2C environments.

Arvind holds a BS degree in chemical engineering from the University of Mumbai, a MS degree in industrial engineering from Oklahoma State University, and an MBA from the University of Michigan, USA.

About Ashirvad by Aliaxis

Ashirvad Pipes, an Aliaxis group company, is India’s leading provider of advanced plastic piping systems for residential, commercial, infrastructure, industrial, and agricultural use. The world’s largest manufacturer of CPVC and uPVC pipes and fittings, Ashirvad has grown into a global, integrated ‘Tank to Tap’ provider of comprehensive water management solutions, exporting to over 30 countries. Headquartered in Bengaluru, the company’s 5000-strong team spans sales, manufacturing, and distribution facilities. Its state-of-the-art Research and Technology Center in Bangalore is one of three such facilities in Aliaxis globally.

Aliaxis is a global leader in advanced piping systems for building, infrastructure, industrial and agriculture applications. The company provides communities around the world with sustainable innovative solutions for water and energy, leading the industry in a way that anticipates the rapidly evolving needs of its customers and of society. Headquartered in Brussels, Belgium, Aliaxis is present in over 40 countries with over 15,000 employees.

Crompton Wins the Prestigious 23rd Greentech Environment Award 2023 for its Environmental Commitment


Mumbai, Maharashtra, India

Crompton Greaves Consumer Electricals Ltd., a market leader in the category of fans & residential pumps & a brand synonymous with driving energy efficiency across its functions, has been honored with the 23rd Greentech Environment Award 2023 for its Ahmednagar and Bethora plants in Maharashtra and Goa respectively. This award further recognizes Crompton’s outstanding contributions and commitment to incorporating environmentally conscious, sustainable, and innovative practices across its operations.

Crompton Pumps Division received the Greentech Environment Award

The prestigious award ceremony, held on November 23rd and 24th, 2023, in Sonmarg, Jammu and Kashmir, recognized Crompton’s achievement in two distinct categories – Fans and Pumps for its ongoing efforts in environmental excellence. The award was presented by Sri N. Sridhar (IAS), Former Member of Parliament of Lok Sabha, Govt. of India and Dr. Ilyas Hussain, Chief Executive Officer, Sonamarg Development Authority.

Crompton Fan Division receives the Greentech Environment Award

The Greentech Environment Awards organized by the Greentech Foundation, for the last 23 years, recognizes the exceptional efforts of individuals, teams, units, and organizations dedicated to advancing environmental protection. It acknowledges their innovative and responsible initiatives, aimed at fostering changes that benefit the environment where we live and work. The nominations followed an intensive process that included an evaluation by eminent personalities and experts serving as jury members, representing both the academic and industry sectors.

Commenting on this achievement, Pravin Saraf, Vice President – Manufacturing, Quality & SCM Crompton Greaves Consumer Electricals Ltd. said, “At Crompton, prioritizing sustainable and energy-efficient operations has been our core focus through the years. This achievement stands as a testament to our team’s collective commitment in safeguarding the ecosystem, implementing sustainable practices, and relentlessly striving for environmental excellence. I want to express my heartfelt gratitude to every Crompton employee for their invaluable contributions, ideas, and dedication that drove us towards this significant achievement. Our gratitude also extends to the Greentech Foundation for recognizing our efforts and serving as a catalyst for us to do more. It is through this collaboration and shared vision that we continue to make meaningful strides towards a greener and more sustainable future.”

Crompton continually pioneers innovative environmental practices across its manufacturing facilities, incorporating a diverse range of initiatives. From promoting energy efficiency, waste management, and water conservation to implementing emissions reduction, sustainable packaging, Environmental Management Systems (EMS), and fostering employee engagement and training – the company is committed to minimizing environmental impact. These efforts have significantly reduced the company’s environmental footprint and conserved resources, thereby paving the way for a more eco-conscious tomorrow.

About Crompton

With a brand legacy of 80+ years, Crompton Greaves Consumer Electricals Ltd. is India’s market leader in the category of fans and residential pumps. Over the years, the organization has continuously strived to produce a range of innovative products that cater to the modern consumer including superior quality and high-performance water heaters, anti-dust fans, antibacterial LED bulbs and a range of other categories like air coolers, food processors like mixer grinders, electric kettles and garment care like irons. The company has further invested in brand and innovation to not only better understand and meet consumer needs, but to also help drive energy efficiency. The consumer business also has a well-established and organized distribution network driven by a strong dealer base across the country offering a wide service network and robust after sales service to its customers.

Having consistently worked towards the development of energy efficient products, the company bagged two prestigious National Energy Consumer Awards (NECA) for the Most Energy Efficient Appliances of the Year 2019 organized by the Bureau of Energy efficiency (BEE), Ministry of Power – one for Ceiling Fans for its HS plus model and the other one in the LED Bulb category for its 9 Watt LED bulb. The company has also been featured in Brand Top 75 most valuable Indian brands list for 2020 released by WPP and Kantar. Furthermore, Crompton was also recognized as the Brand of the Decade 2021 by Herald Global and BARC Asia in the Consumer Electrical category.

The Great Monk Swami Vivekanand TV Serial Poster was Launched by Kalraj Mishra, Rajasthan Governor


Mumbai, Maharashtra, India

Rajasthan Governor Kalraj Mishra recently launched the poster of the TV serial ‘The Great Monk Swami Vivekanand‘ being made on Swami Vivekanand under the banner of Shri Hariom Films at an event organized in Mumbai. This show is an inspiration for the youth and has been written and directed by Krishna Mishra. The producers are Kamal Mukut, Shalini Gupta, AK Gupta and Krishna Mishra. His Excellency the Governor started the program by lighting the lamp along with Ganpati Vandana. On this occasion, along with the producer director, many celebs including actor Arun Bakshi, Sunil Pal, actor Jitendra Singh Naruka, Deputy Mayor Arun Dev, Mira Road corporator Yogiraj Dabhadkar were present. Producer Kamal Mukut felicitated His Excellency the Governor.

Jitendra Naruka, Krishna Jaiswal, Krishna Mishra, Kamal Mukut, Kalraj Mishra, Arun Bakshi, Master Preet & Sunita Gupta

On this occasion, Krishna Jaiswal who plays the role of Ramakrishna Paramhans, Arun Bakshi who plays the role of Ramanand Rai, Piyush Suhane as Ramkumar, Tanmay Pareek as Shiva, Kirti Adarkar,Master prateek and Mahesh Dubey as Rani Rasmani were also present.

This serial, being produced under the banner of Shri Hariom Films, MM Movies and Mantra Ad World Pvt. Ltd. Screenplay and Dialogue of the serial is written by Krishna Mishra ,Prabudha Saurabh and Raman raghuvanshi.

Chief Guest Rajasthan Governor Kalraj Mishra said, “Krishna Mishra has organized the event of poster launch of this show. Krishna Mishra and his team did a lot of research on how Swami Vivekanand ji’s childhood was, what he did in his youth and they will present his ideas and thoughts through the show.
Swami Vivekanand was truly an amazing talent. He used to share with the youth that they must keep their health good, he believed that only a healthy body can have a healthy mind and brain and can think new thoughts. Today there is a need for a leader like Swami Vivekanand. We hope that Swami Vivekanand’s message will reach people through this serial. The first poster of the serial is impressive and the glimpses shown were also amazing.Krishna Mishra, the writer, producer and director became emotional when he came on stage to speak a few words and expressed his gratitude to Governor Kalraj Mishra for his support. Talking to the media, Krishna Mishra said, “The Great Monk Swami Vivekanand’ will inspire the youth to move forward in life. This serial based on the life philosophy of Swami Vivekanand will inspire the new generation. He died at the age of just 39, but even at that age, he has left behind the magic of his words to inspire people.”

BGS Gleneagles Hospital, Kengeri, Bengaluru Achieves Landmark of 800 Successful Kidney Transplants, Setting the Gold Standard in Patient-Centric Care and Medical Excellence


BGS Gleneagles Hospital, Kengeri, Bengaluru proudly announces a historic milestone – 800 successful kidney transplants, affirming its position as the apex of medical excellence in India. Under the visionary leadership of Nephrologist Dr. Anil Kumar BT and Urologist Dr. Narendra S, the Kidney Transplant Program has not only become the most advanced but also signifies a quantum leap in the field of kidney transplantation, incorporating the most advanced procedures available worldwide.

Team BGS Gleneagles celebrates 800 kidney transplants, a triumph of patient-centric care and surgical innovation led by Dr. Anil Kumar BT and Dr. Narendra S

The success of the Kidney Transplant Program is attributed to the unwavering commitment to patient-centric care and a relentless pursuit for innovation by a specialized team.

Patient-Centric Excellence: The Heart of Success

At the heart of the success is an unyielding commitment to patient-centric care. Dr. Anil Kumar BT, Chief transplant physician and nephrologist, shared, “Our patients are at the core of everything we do. From personalized treatment plans to dedicated post-operative care, we prioritize the well-being of our patients. It is not just about transplants; it is about transforming lives with compassion and expertise.

A Surgical Symphony of Expertise and Innovation

Dr. Narendra S, Chief transplant surgeon and urologist emphasized the role of innovation, stating, “Our success stems from a perfect harmony of surgical expertise and cutting-edge technology. We have pioneered advanced procedures, including groundbreaking immunosuppressive techniques. Our patients trust us because they know we are at the forefront of medical innovation.”

Building Trust, One Patient at a Time

Biju Nair, Cluster COO of Gleneagles Hospitals Bengaluru, shared insights into building trust, “Trust is not given; it is earned. Patients choose us because we have consistently delivered exceptional outcomes. Our team’s dedication, transparency in communication, and a patient-first approach have been instrumental in earning the trust of those we serve.”

Why BGS Gleneagles Hospital, Kengeri, Bengaluru?

1. Patient-Centric Approach: The hospital’s unwavering commitment to placing patients at the center of their healthcare journey ensures personalized and empathetic care.

2. Medical Innovation: Pioneering advanced procedures ensures that patients benefit from the latest in medical science, providing them with the best possible outcomes.

3. Clinical Expertise: The team of seasoned professionals, led by Dr. Anil Kumar BT and Dr. Narendra S, brings unmatched expertise to every surgery, ensuring precision and excellence.

4. Transparency and Trust: Open communication and a commitment to transparency build trust. Patients choose the hospital because they know it prioritizes their well-being.

Gratitude and Looking Forward

Gleneagles Hospital, Kengeri, Bengaluru extends heartfelt gratitude to the Karnataka Government, government agencies including Jeevasarthakathe, Health and family welfare, and the Karnataka Health Ministry for their continual support. This milestone is a testament to the effectiveness of collaborative efforts in advancing healthcare.

As the hospital celebrates this historic achievement, Gleneagles Hospitals Bengaluru remains steadfast in its commitment to redefine healthcare through patient-centric excellence, innovation, and unwavering dedication to transforming lives.

About BGS Gleneagles Hospital

BGS Gleneagles Hospital at Kengeri, Bengaluru is one of Karnataka’s most renowned multi-organ transplant and tertiary care multi-specialty hospital, with specialization in Gastroenterology, Cancer Care, Neurosciences, Renal Sciences and Cardiac Sciences. The NABH and NABL accredited hospital operates 450 beds. A modern Cath Lab, 6 operation theatres and advanced imaging services (Trubeam STX and Tesla MRI) offer cutting edge emergency and critical care management, in accordance with internationally approved clinical protocol.

Over one and a half decades of clinical excellence has earned the hospital tie-ups with all major cashless health insurance players and is the preferred choice hospital of all major corporates in the neighborhood. The hospital also offers Video Consult services to its patients in India, Africa, and the SAARC nations.

BGS Gleneagles Hospital is a part of IHH Healthcare, one of the world’s largest healthcare providers. With its full spectrum of integrated services, dedicated people, reach and scale, and commitment to quality and safety, IHH aspires to be the world’s most trusted healthcare services network, united by a single purpose: to touch lives and transform care.

Founder & CEO of AND Academy Dr. Jitin Chadha Speaks About AI, Higher Education and Remote Work Trends at DesignUp’s StepUpTo24 Conference


Founder and CEO, AND Academy, Dr. Jitin Chadha, took part in a panel discussion on key fading and emerging trends in higher education and remote work, as well as the hype around AI, at the esteemed DesignUp StepUpTo24 Conference on 24th November, 2023, held at the Sheraton Grand Brigade Gateway, Bangalore.

The discussion, titled “Running to trends, Running from trends”, covered six trends – three that are expected to fade away and three that are evolving to soon be the next big conversations. Dr. Chadha threw light on how the trend of treating degrees as a signal of ability, skills, and competence is fading away, and gradually being replaced with a focus on practical experience and real-time evidence of one’s skill set. On the topic of emerging trends, he spoke about increasingly flexible and discontinuous pursuits of higher education in times ahead, and about the irreplaceability of human interaction in the learning process, despite all the hype around AI.

“I am delighted to have been part of this esteemed panel discussion at DesignUp’s StepUpTo24 Conference and hope the audience gained something from the insights I could share. As an edu-preneur, I strongly believe that learners are increasingly looking to pursue higher education flexibly, by dipping in and out of courses as needed, in order to give maximum impetus to their careers, as opposed to signing up for an immovable 4-year block of undergraduate study. The second key trend we’ve noticed quite clearly is that learners attribute great significance to human interaction in the learning process, be it with peers or mentors. As a result, and given how higher-order a skill or task it is to learn anything, we don’t think this human support in higher education will be replaced by AI in any material way anytime soon. I’m positive that these trends will shape education offerings in the near future and only by staying cognizant of them can educators remain relevant,” said Dr. Chadha.

Dr. Chadha has close to two decades of experience as an educational entrepreneur, and through this panel discussion, attendees were not only able to learn about his views on these trends but also enjoyed some light-hearted banter about trending X (previously Twitter) feeds of other renowned entrepreneurs and the Indian cricket team’s World Cup score.

About DesignUp Conference 2023

DesignUp is Southeast Asia’s largest community-led and volunteer-driven design-in-tech event and encourages open, inclusive, and ongoing conversations encompassing user experience (UX), Product, and Data. The focus of their 2023 event was to openly and honestly discuss the future and its uncertainties, whether negative, positive, or challenging, in turn fostering an environment where embracing change becomes effortless and is not met with resistance.

About AND Academy

Backed by a decade of experience in design education, AND Academy was founded in 2022 and offers professional upskilling courses in Graphic DesignUI UX DesignInterior Design, and Motion Graphics. Powered by live and interactive online classes, these courses combine an industry-relevant curriculum, expert mentorship, and practical training through project-based teaching to cater to the needs of graduates and working professionals from varied backgrounds. Course durations vary from 16 weeks to a year and focus on teaching learners to think like designers. The school steers away from pre-recorded lectures and the webinar mode of teaching, and instead recreates a studio-based learning atmosphere in the virtual space, ensuring accessibility, flexibility, and affordability for learners. Since its inception, AND Academy has touched the lives of 450+ learners from all over India as well as other parts of the world.

International Copper Association India Drives Sustainable Cooling Revolution at Next-gen HVACR Seminar


New Delhi, Delhi, India

The International Copper Association India (ICA India) hosted a technical seminar, “Copper Tubes for Next-gen Sustainable and Energy Efficient HVACR“, on November 28th in New Delhi. The event marked a significant milestone in the pursuit of sustainable cooling solutions in alignment with the India Cooling Action Plan (ICAP).

Mr. Mayur Karmarkar, Managing Director, International Copper Association, India speaking at the event held in New Delhi on 28th November

As per the India Cooling Action Plan (ICAP), the installed stock of room air conditioners in India is set to increase from 55 million units in 2022-23 to 350 million units by 2037-38. This points toward a significant opportunity for the Indian ACR industry. However, on the other hand, the use of inefficient options could lead to increased energy demand and higher carbon emissions.

To tackle this challenge, the Government of India formulated the ICAP, providing a 20-year perspective and outlining the actions needed for sustainable cooling. The ICAP vision is to reduce refrigerant use by 25-30%, decrease cooling energy demand by 25-40%, and lower cooling demand by 20-25% in a progressive manner, while encouraging innovation and skill development to augment economic as well as environmental goals.

For several years, the Indian air conditioner industry has been innovating with new technologies to produce cooling systems that are not only energy-efficient but also use green refrigerants at an optimized cost. In recent years, MicroGroove has been broadly adopted in China, Japan, India, and several Asian countries. MicroGroove coils made from smaller diameter inner-grooved copper tubes deliver an unprecedented combination of reliability, energy efficiency, and eco-friendliness. They are more affordable than traditional designs because they use less material. Many coil manufacturers have added MicroGroove heat exchanger production lines to their plants or even built new facilities dedicated to the production of MicroGroove heat exchangers. India has been one of the fastest countries in adopting MicroGroove heat exchangers. Introduced first in 2017-18, the share of MicroGroove heat exchangers in condensers reached 40% in 2022-2023 in just five years.

Another key area of transformation is refrigerants. Moving towards green refrigerants has been a part of India’s mitigation strategy, which includes the phasing out of ozone-depleting hydrochlorofluorocarbons (HCFCs) in compliance with the Montreal Protocol framework. While HCFCs were first replaced with hydrofluorocarbons (HFCs), the HCFC Phase-out Management Plan (HPMP)-II mandates that the country gradually phase down HFCs and shift to non-HFCs and other low-global warming potential (GWP) and natural refrigerants. Today, almost 90% of room ACs sold in India use HFC-32.

According to the International Copper Association India (ICA India), the use of smaller diameter copper tubes will continue to grow in India. To support the Indian industry in research, development, and promotion of efficient heat exchanger technology, ICA India founded the Refrigeration and Air-Conditioning Heat Exchanger Technology Alliance (HETA) India. HETA aims to deepen cooperation with member OEMs, research heat exchanger technology, and strengthen the advantages of copper heat exchanger technology. Through their cooperation on the HETA platform, OEMs are realizing the full potential of smaller-diameter copper tubes and applying this technology to the construction of high-efficiency heat exchangers and appliance products.

Mr. Srinivasu Moturi, Head R&D Centre, Voltas Ltd. said, “Tube size, inner groove geometry and fin profile mixtures play a significant role in improving the efficiency of heat exchangers. 5 mm inner groove copper tubes provide better heat transfer coefficient and handles pressure drop of various refrigerants. Smaller diameter coils made with copper tubes can be produced using familiar tube handling and coil assembly equipment, keeping manufacturing costs low. In terms of longevity and durability, copper is a superior material that yields products with proven longevity.

Mr. Deepak Baid, Vice President R&D, Bluestar Ltd. added, “Inner grooving of copper tubes improves the heat transfer properties of the tube by creating turbulence within the flow of fluid. This, in turn, enhances heat transfer by increasing the surface area of the tube that is in contact with the fluid.”

Mr. Mayur Karmarkar, Managing Director, ICA India, added, “Apart from technology adoption, the Government of India has recognized the need to support the localization of AC and its component manufacturing. This has resulted in three companies under the PLI scheme working on setting up inner-grooved copper tube plants in India. These tubes are 100% imported from the ASEAN region under FTA.” He further added, “The Quality Control Order for copper tubes and PLI scheme are positive steps to revive domestic manufacturing of tubes in India. This will lead to high-quality copper tubes locally available and cater to the growing demand in India.”

The seminar showcased the industry’s commitment to environmentally responsible cooling solutions, fostering collaboration, innovation, and the exchange of knowledge. This event served as a cornerstone for propelling India into a future of energy-efficient and eco-friendly air conditioning.

About ICA India (International Copper Association)

The International Copper Association India (ICA India) is a member of Copper Alliance and the Indian arm of the International Copper Association Limited (ICA), the leading not for profit organization for the promotion of copper worldwide set up in 1959. ICA has been operating since 1998 in India and has built an active association with the growing number of copper users through its programs. ICA India Programs are committed to improving the quality of life through better Electrical Safety, Energy Efficiency, Clean Energy and Sustainability. ICA India’s efforts have been pivotal to advancing better standards, across various products, applications and industries, by leveraging upon the superior technical performance of Copper.

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